Incorrect billing details (address, VAT number or company name)
There’s an error in your billing details? Follow these steps:
Update your details yourself via the Billing portal in Payflip.
If that’s not possible, or if an invoice needs to be credited, send an email to [email protected] or click the blue button at the bottom right. We’ll issue a credit note if needed.
💡 You can access the Billing portal via the sidebar in Payflip. Scroll to the very bottom of the navigation and click the ‘Billing’ link.
Requesting a PDF copy of an invoice
Two ways to get a PDF copy:
Via the Billing portal in Payflip, download all your previous invoices as PDF.
Via the email you receive from us, it contains a link to request a PDF copy.
Can’t find it? Send an email to [email protected] or click the blue button at the bottom right.
Send invoices to a different email address
Want to receive invoices at a different address, department or AP email? Update your email address directly in the Billing portal in Payflip.
Can’t do it through the portal? Send an email to [email protected] or click the blue button at the bottom right.