Ordering Process 🛒
Select the Coolblue benefit in your Payflip tool.
Here you’ll find an overview of all available options.
Does an item show as “Not available”? See this article for more information.
Choose “Go to Coolblue” and you’ll be automatically redirected to the Coolblue website, where you can search for your desired item.
TLDR? We got you 😎 ⬇️
Found something? Add the item to your shopping cart.
Select “I’m going to order” and fill in all your delivery details, then click “Continue.”
This action will redirect you to Payflip.
TLDR? We got you 😎 ⬇️
In Payflip, you can see the budget impact of your choice.
Confirm your selection to place the order with Coolblue, or cancel.
TLDR? We got you 😎 ⬇️
Getting an error message? Check the most common errors or contact your HR admin for more information.
Delivery Time ⏱️
Coolblue aims for "order today, delivered tomorrow" service. 🚚
The actual delivery time may vary depending on product availability and your location.
Payflip has no insight or influence on the delivery time; for questions regarding this, it is best to contact Coolblue support. ([email protected])
Order Confirmation and Tracking 📧📱
You will receive the following communications from Coolblue:
Shipping Confirmation Email
Sent the night after approval (if approved before 23:59)
Confirms that your order is being processed
Information about the delivery service
Details about the delivery service (e.g., PostNL or BPost)
Track & Trace Email and SMS
Contains information on how to track the status of your delivery
Estimated Delivery Time SMS
Provides an estimated time frame for delivery
Delivery Confirmation Email
Sent when the order has been delivered to you
Haven't received a track and trace or does your link not work? Please reach out to: [email protected].
Can I Get Insurance for My Device?
Additional insurance for your device is not possible if the purchase is made through a cafeteria plan.
You can find information about the standard warranty here: warranty.
Finding Your Order Number 🔢
Go to 'Your Space' in Payflip
Click on 'Benefits'
Select your order to find the Coolblue order number
Important Notes ⚠️
Your order will be delivered to the address you provided in Payflip.
You cannot use trade-in value or cashback promotions for Coolblue products ordered via Payflip.
Second-hand/second-chance items are not allowed and will create an error message.
If a product is not in stock you will automatically receive an error message.
You cannot pick up your order in a Coolblue store.
Contact Coolblue directly with questions about the delivery of your product via [email protected].
Contact Information 📞
For questions about your order: [email protected]
Always include your order number in all communications
For questions about the Payflip tool: use the chat function via the blue button in the Payflip tool.
Remember that Coolblue handles the entire delivery process once your order is placed. You can track your package's journey with the provided Track & Trace information.
Happy shopping! 🛍️