Oh no, has your multimedia device been stolen or have you lost it? That's really unfortunate! 😢
Let's see how you can order a new device. Only for main devices do you need to contact Payflip and your HR admin.
Accessories: shop 'til you drop 🛍️
When it comes to accessories (think cases, chargers, or those fancy headphones), there's actually not much to worry about. You can simply purchase new accessories without any limit. The main thing to remember is that you still need to complete the financing for the stolen item. Unfortunately, if you break it, you pay for it. 💸
Main devices: contact Payflip and HR 🎬
For smartphones, PCs, and tablets, you also need to complete the full financing. When you want a new main device, a slightly different policy applies because you are only allowed to purchase one main device during the usage period (usually 2 or 3 years). But don't worry, there's a solution!
Step-by-step for loss or theft of your main device
Step 1: First report the theft to your HR department. They are your superheroes in this situation! 🦸♀️🦸♂️
Step 2: Ask your HR administrator to confirm to us that your device has been lost or stolen and that you wish to order a new one. 🔄📱
Step 3: Our technical team will ensure that you can submit a new choice for a main device. Processing this request may take 2-3 business days.⏳💻