Your card payment didn't go through? No worries, we've got your back! 🙌
If a payment with your Payflip card was declined, just reach out to our support team and we'll look into it for you. Here's how! 👇
1️⃣ Check your transactions
Open the Payflip app and scroll down to 'Transactions' at the bottom of the home screen. Your accepted/declined payments will show up there, so you can easily find the details you'll need.
2️⃣ Go to your profile
Press on your avatar in the top right corner of your screen 👤
3️⃣ Get help
Select 'Get help' 🆘
4️⃣ Start a chat
Select 'Start a chat' to get in touch with our support team 💬
5️⃣ Tell us what happened
Explain what went wrong so we can find the issue quickly. It helps a lot if you can include: 📝
The date and time of the payment 🕒
The amount 💶
Where you tried to pay (the merchant or service) 🏪
A screenshot of the declined transaction works great too! 📸
6️⃣ We'll take it from here 🕵️
Our support team will look into the matter and get back to you as soon as possible ✅
💡 Tip: Never share your PIN code or CVV in the chat, we'll never ask for them.